These are our most frequently asked questions - however, please contact us if you have anything further you wish to discuss.

How does your service work?
Once you have placed an order with DigiLoad, we will arrange for your CD or DVD collection and iPod (or other media player) to be shipped to us, where we will convert the CDs or DVDs into MP3 or MP4 format, check song names, artist, album and genre and load them onto your media player. If your player supports artwork, we will also add it where it exists. We'll then ship the CDs or DVDs and media player back to you..

Alternatively, we can convert your CDs into mp3 format and return them to you together with a digital backup on DVD or External Hard Disk for you to start your own music library.

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Are my CDs or DVDs insured?
Yes, your CDs, DVDs and your media player are fully insured against loss or damage, both in transit and whilst in our premises.

What is an MP3 or MP4 player?
An mp3 or mp4 player allows you to play your own CDs or DVDs by compressing the music into mp3 or mp4 formats respectively so that it uses less memory space. When you’re on the move, it's a convenient way to transport your music or movie collection – you can store thousands of songs on a MP3 player (or movies onto an MP4 player) no bigger than a pack of cards.

MP3 (Moving Pictures Expert Group 1 Audio Layer 3) is the most widely used format for encoded music; others include WMA (Windows Media Audio), AAC (Advance Audio Coding), OGG Vorbis and ATRAC (Adaptive Transform Aoustic Coding), a format used by Sony products.

MP4 is the most widely used format for encoded videos and movies. Typiclly, one average sized movie in MP4 format will be around 350MB in size.

How many songs fit onto an mp3 player?
This largely depends on the memory size of the player. Below is a table illustrating different sized players and the number of songs that will fit on them. Please note that this is a rough guide, as every song has a different length of time and therefore a different size:

How do I sync my iPod or media player with my computer?
You will find some guides on how to do this here.

What kind of CDs or DVDs do you accept?
We only accept original pre-recorded CDs or DVDs. Any non-original CD ROMs or DVD ROMs will be returned untouched.

What if one of my CDs or DVDs doesn't play properly or is damaged?
We use superior hardware and software to ensure the best and most reliable conversion of your music or movie collection. However, we cannot guarantee that every CD or DVD will be converted. Similarly, we cannot guarantee conversion of copy-protected CDs or DVDs. As every CD or DVD has to go through the same process, any faulty or copy-protected ones will still have to be charged.

Cancellation Policy
You can cancel your order at any time by either ringing or emailing us. However, please note that any costs incurred up until we receive notification of cancellation are not refundable.

To read our terms & conditions, click here.

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