These are our most frequently asked questions - however, please contact us if you have anything further you wish to discuss.

How does your service work?
Are my CDs or DVDs insured?
What is an iPod?
What is MP3?
What is MP4?
How many songs fit onto an mp3 player?
How do I sync my iPod with my computer?
What kind of CDs or DVDs do you accept?
What if one of my CDs or DVDs doesn't play properly or is damaged?
Cancellation Policy
What are your Terms & Conditions?

How does your service work?
Once you have placed an order with DigiLoad, we will arrange for your CD or DVD collection and iPod, iPad or iPhone to be shipped to us, where we will convert the CDs or DVDs into MP3 or MP4 format, check song names, artist, album and genre and load them onto your iPod. If your iPod supports artwork, we will also add it where it exists. We'll then ship the CDs or DVDs and iPod back to you..

Alternatively, we can convert your CDs into mp3 format and return them to you together with a digital backup on DVD or External Hard Disk for you to start your own music library.

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Are my CDs or DVDs insured?
Yes, your CDs, DVDs and your iPod are fully insured against loss or damage, both in transit and whilst in our premises.

What is an iPod?
An iPod is an mp3 or mp4 player, which allows you to play your own CDs or DVDs by compressing the music into mp3 or mp4 formats respectively so that it uses less memory space. When you’re on the move, it's a convenient way to transport your music or movie collection – you can store thousands of songs or movies on an iPod no bigger than a pack of cards.

What is MP3? (Moving Pictures Expert Group 1 Audio Layer 3) is the most widely used format for encoded music; others include WMA (Windows Media Audio), AAC (Advance Audio Coding), OGG Vorbis and ATRAC (Adaptive Transform Aoustic Coding), a format used by Sony products.

What is MP4? is the most widely used format for encoded videos and movies. Typiclly, one average sized movie in MP4 format will be around 200MB to 350MB in size.

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How many songs fit onto an mp3 player?
This largely depends on the memory size of the player. Below is a table illustrating different sized players and the number of songs that will fit on them. Please note that this is a rough guide, as every song has a different length of time and therefore a different size (figures based roughly on 320kbps encoding rate):

How do I sync my iPod with my computer?
You will find some guides on how to do this here.

What kind of CDs or DVDs do you accept?
We only accept original pre-recorded CDs or DVDs. Any non-original CD ROMs or DVD ROMs will be returned untouched.

What if one of my CDs or DVDs doesn't play properly or is damaged?
We use superior hardware and software to ensure the best and most reliable conversion of your music or movie collection. However, we cannot guarantee that every CD or DVD will be converted. Similarly, we cannot guarantee conversion of copy-protected CDs or DVDs. As every CD or DVD has to go through the same process, any faulty or copy-protected ones will still have to be charged.

Cancellation Policy
You can cancel your order at any time by either ringing or emailing us. However, please note that any costs incurred up until we receive notification of cancellation are not refundable.

To read our full terms & conditions, click here.

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